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Enterprise Printer Technician

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Enterprise Printer Technician
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Ref No.:
18-03186
Location:
Lincoln, Alabama
At e X cell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
Contract to Hire Opportunity
The Enterprise Printer Technician is responsible for onsite troubleshooting, repair, and preventative maintenance for Lexmark enterprise-level printers. S/He must be knowledgeable and able to perform installation, configuration, and maintenance of managed print devices and highly utilized servers to maximize reliability and recoverability.
Essential Functions:
+ Provide day-to-day operational support with DSS, ePrint, and other applications
+ Follow all directives, policies, and procedures issued by the client
+ Collect and submit reports specific to team data as requested
+ Provide extra availability to end users during the first two weeks following a site implementation to assist with new Device orientation
+ Install new Printer Devices and configuring Devices, including Device relocations as needed
+ Maintain high levels of customer satisfaction to including meeting outlined service level agreements
+ Report any occurrences of customer dissatisfaction to the Project Manager
+ May collect manual page counts at Device, depending on billing infrastructure or if non-networked Devices
+ Transport, deliver, and set up Devices as required within seven major sites and occasionally including offsite locations located nearby
+ Manage onsite spare output Device inventory
+ Install, configure, and maintain the managed print environment
+ Analyze and resolve problems associated with printers and managed print server hardware and applications software
+ Detect, diagnose, and report problems
+ Perform scheduled preventative maintenance on Fleet Devices
+ Provide end user training on basic Device functionality
+ Provide initial troubleshooting for Device problems and/or perform spare Device replacements
+ Monitor service request tickets received via the incident management system
+ Coordinate certification of proposed firmware revisions with customer
+ Manage print queues through customer servers
+ Other duties as assigned
Qualifications:
+ Ability to use software (e.g. Word, Excel, Access, Visio) to track usage / activities at customer location
+ Uses web-based software to manage the Fleet
+ 2+ years supporting Lexmark (or similar) Enterprise level printers
+ Ability to read, interpret, and apply policies and legal instructions, or technical documents
+ Ability to communicate difficult information in a neutral and professional manner
+ Ability to remain calm in emotionally-charged situations
+ Ability to manage simultaneous and conflicting priorities in an effective manner
+ Ability to manage to and meet deadlines
+ Ability to identify and protect confidential information
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ? Supports Equal Employment Opportunity e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ?, a division of CompuCom? Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .


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