Enterprise Printer Technician

Enterprise Printer Technician
Ref No.:
Lincoln, Alabama
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Contract to Hire Opportunity
The Enterprise Printer Technician is responsible for onsite troubleshooting, repair, and preventative maintenance for Lexmark enterprise-level printers. S/He must be knowledgeable and able to perform installation, configuration, and maintenance of managed print devices and highly utilized servers to maximize reliability and recoverability.
Essential Functions:
+ Provide day-to-day operational support with DSS, ePrint, and other applications
+ Follow all directives, policies, and procedures issued by the client
+ Collect and submit reports specific to team data as requested
+ Provide extra availability to end users during the first two weeks following a site implementation to assist with new Device orientation
+ Install new Printer Devices and configuring Devices, including Device relocations as needed
+ Maintain high levels of customer satisfaction to including meeting outlined service level agreements
+ Report any occurrences of customer dissatisfaction to the Project Manager
+ May collect manual page counts at Device, depending on billing infrastructure or if non-networked Devices
+ Transport, deliver, and set up Devices as required within seven major sites and occasionally including offsite locations located nearby
+ Manage onsite spare output Device inventory
+ Install, configure, and maintain the managed print environment
+ Analyze and resolve problems associated with printers and managed print server hardware and applications software
+ Detect, diagnose, and report problems
+ Perform scheduled preventative maintenance on Fleet Devices
+ Provide end user training on basic Device functionality
+ Provide initial troubleshooting for Device problems and/or perform spare Device replacements
+ Monitor service request tickets received via the incident management system
+ Coordinate certification of proposed firmware revisions with customer
+ Manage print queues through customer servers
+ Other duties as assigned
+ Ability to use software (e.g. Word, Excel, Access, Visio) to track usage / activities at customer location
+ Uses web-based software to manage the Fleet
+ 2+ years supporting Lexmark (or similar) Enterprise level printers
+ Ability to read, interpret, and apply policies and legal instructions, or technical documents
+ Ability to communicate difficult information in a neutral and professional manner
+ Ability to remain calm in emotionally-charged situations
+ Ability to manage simultaneous and conflicting priorities in an effective manner
+ Ability to manage to and meet deadlines
+ Ability to identify and protect confidential information
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ? Supports Equal Employment Opportunity e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ?, a division of CompuCom? Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .

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